Core Course
BA111 – Communication Skills
Course Unit Code: BA111
Type Of Unit: Core
Level of Course Unit: First cycle
Year of Study: First year
Semester: Second
Number of ECTS Credits: 7.5
Class Contact Hours: 36
Mode of Delivery
Face to Face
Prerequisites
None
Course Objectives
The objective of this course is to expose students to best practices, enabling them to apply and develop advanced communication and negotiation skills. The communication skills part of the course aims to improve students’ ability to articulate their thoughts and communicate effectively in a variety of social, professional and business environments. The negotiation skills part of the course aims to improve participants’ knowledge of basic concepts relevant to the analysis and understanding of strategies, tactics, and issues in a variety of negotiating situations. Areas to be covered include (i) types of negotiating situations (ii)the seven common errors that negotiators make (iii)the art of bargaining and negotiating with employees, suppliers, customers and other shareholders.
Learning Outcomes
- Demonstrate advanced verbal and non-verbal communication skills essential in culturally diverse and individually differential settings.
- Demonstrate active listening and observational skills
- Demonstrate constructive feedback skills
- Plan, prepare and deliver an effective business presentation.
- Identify and strategically handle a conflict
- Point value and opportunities for mutual gains using negotiations
- Build understanding, trust and collaboration
Course Content
Course Features
Planned learning activities and teaching methods
Lectures; in-class discussions and debates; team work; presentations; peer evaluation; peer-to-peer instruction; questionnaire analysis; networking activities; “live” project.
Assessment methods and criteria
15% Individual presentation – assessed by Peers
15% Assessment of peers – written comments assessed by instructor
70% Individual assignment
Language of Instruction
English
Work Placement(s)
Not applicable
Readings
Recommended or required reading
Textbooks:
1. Mullins, L.J. (2007). Management & Organisational Behaviour,
Chapter 6, (8th ed.).Harlow, England: FT Prentice Hall, Pearson Education Ltd
2. Fisher,Roger, W. William Ury, and Bruce Patton. Getting to Yes. 2nd ed. New York, NY: Penguin, 1991. ISBN: 0140157352
3. Crucial Conversations Tools for Talking When Stakes are High, September 11, 2013, By Stephanie Mooney
Further reading:
4. Back, K. (2005). Assertiveness at work. London: McGraw-Hill
5. Jay, R. (2003). How to write proposals & reports that get results. Harlow, England: Pearson Business
5. Maude, B (2011). Managing Cross-Cultural Communication. Principles and Practice, Basingstoke, England: Palgrave Macmillan,
6. Oliver, R. & Janni, N. (2004). Peak performance presentations. London: Spiro Press
7. Patterson, K. et al (2002). Crucial Conversations: tools for talking when stakes are high. New York: McGraw Hill
8. Rodenburg, P. (2007). Presence. London: Penguin
9. Seligman,M.E.P. (2006). Learned Optimism New York: Vintage Videos:
10. Cuddy. A. (2012) Your Body Language Shapes Who You Are
Videos:
11.
12. Duarte,N. (2010) The Secret Structure of Great Talks
13. Pease, A. (2012) Body Language
14. MITOPENCOURSEWARE: http://ocw.mit.edu/courses/find-by-topic/
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