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PSY102 – Developing Communication & Professional Skills

Bachelor of Science in Psychology

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Core Course

PSY102 – Developing Communication & Professional Skills

Course Unit Code: PSY102

Type Of Unit: Compulsory 

Level of Course Unit: Undergraduate

Year of Study: Year 1

Semester: Semester 1

Number of ECTS Credits: 7.5

Class Contact Hours: 36

Mode of Delivery

Face to Face

Prerequisites

None

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The purpose of this course is to provide students with the basic skills and knowledge necessary to succeed both professionally and personally, by increasing effectiveness in communication, cultivate interpersonal skills and advance professional development as a whole.

Learning Outcomes

The following learning outcomes are expected, where students will:  

  1. Show improved communication skills in both written and oral forms, effectively expressing thoughts and ideas. 
  2. Demonstrate enhanced interpersonal abilities, fostering constructive relationships and resolving disagreements. 
  3. Develop captivating presentation skills, effectively holding audience attention and transferring information. 
  4. Display effective negotiation and problem-solving skills in various settings. 
  5. Act professionally in interactions, showing sensitivity and respect for cultural differences. 

Students will be provided with the basic skills and knowledge necessary to succeed both professionally and personally, by increasing effectiveness in communication, cultivate interpersonal skills and advance professional development as a whole.

Week 1: Communication and Professionalism Foundations

Week 2: Skills in Verbal Communication

Week 3: Skills in Written Communication

Week 4: Building Relationships and Interpersonal Skills

Week 5: Presentation and Public Speaking Skills

Week 6: Negotiation and Conflict Resolution

Week 7: Organizational and Time Management Skills

Week 8: Networking and Professional Conduct

Week 9: Problem-Solving and Critical Thinking

Week 10: Digital technology and Communication

Week 11: Self-Growth and Development

Week 12: Cultural Intelligence and Diversity

Week 13: Integrity and Ethics in Professional Communication

Course Features

Teaching methodology: Lecture

Assessment:  Midterm & Final Exam (30% & 30%): Mid-term and final exams will be conducted covering the entire course. Both exams will include multiple-choice, short-answer, and essay questions.

Group assignment (20%): Assign a group project that require students to work together to apply problem-solving skills and conflict resolution techniques to real-world scenarios. They will be presenting the results of their assignment in group format.

Individual assignment (10%): Students will be asked to create a personal development plan, which will be delivered in presentation format.

Presence and Participation (10%): Students should be present and actively participate in in-class discussions.Top of Form

Readings

Hanh, T. N. (2013). The art of communicating. Random House. 

Goleman, D. (1996). Emotional intelligence. Why it can matter more than IQ. Learning, 24(6), 49-50. 

Call Center

CYPRUS

GREECE

INTERNATIONAL

Informed Consent Form

Dear Participant,

You are invited to participate in a survey as part of the DiFiCy – Digital Transformation and FinTech: Shaping Cyprus’s Economy research project which is implemented by the University of Limassol, PwC Cyprus and Unity Growth Limited.

The project is co-funded by the European Union within the framework of the Cohesion Policy Programme “THALIA 2021-2027” through the Research and Innovation Foundation (RIF) in Cyprus [Pr. number: EXCELLENCE/0524/0568].

The study has been approved by the National Bioethics Committee of Cyprus (Approval no.: EEBK EΠ 2025.01.19 )

This project explores digital transformation and FinTech adoption in Cyprus, with a particular focus on SMEs and the broader business ecosystem. It uses a mixed-methods research design, combining survey data with interviews and case study evidence to generate evidence-based insights for policymakers and businesses.

Before deciding whether to participate, please read the following information carefully.

Purpose of Participation

The purpose of this research is to better understand the drivers, challenges, and impacts of digital transformation and FinTech adoption in Cyprus. The findings aim to support evidence-based policymaking, strengthen business practices, and contribute to innovation and economic development.

Your participation involves the following:

Completion of this survey, which takes approximately 15 minutes.

Invitation to take part in an optional interview.

Contribution to a case study or discussion session at a later stage.

Your participation is entirely voluntary, and you are free to decline or withdraw at any time without any consequences.

If you wish to withdraw from the study after submitting your responses, you may do so by contacting the Project Coordinator.

Data Confidentiality and Usage

All data collected will be handled in strict accordance with the General Data Protection Regulation (GDPR) and Cyprus Data Protection Law (125(I)/2018).

Your data will be treated confidentially, pseudonymised and anonymised, and no personally identifiable information will be disclosed. Data will be securely stored and accessed only by authorised members of the research team. In some cases, qualitative data may be processed using machine learning techniques, such as keyword identification or pattern detection, strictly to support analysis; however, all interpretation and conclusions will be made by the researchers.

Aggregated and anonymised findings derived from the data (e.g., statistical summaries, graphs, and thematic insights) may be used for dissemination activities, including scientific publications, policy reports, infographics, and training materials. These outputs will not contain any information that could directly or indirectly identify participants or their organisations.

Anonymised data may be shared publicly after a 24-month embargo period, while raw or sensitive data will not be publicly available. Access to raw or sensitive data will be granted only upon justified request and consortium approval.

Your participation in this study does not involve any risks.

On the contrary, your contribution may help improve digital and FinTech policies, support SME development and innovation strategies, and enhance the overall business environment in Cyprus.

Contact Information

If you have any questions, concerns, withdraw requests or complaints, please contact the Project Coordinator, Dr. Snezana Eminidou. Please include “DiFiCy Survey” in the subject line.

Email: snezana@uol.ac.cy

Phone number: +357 22462228

Partnership:

Thank you for your valuable contribution to this research.

The project is implemented under the programme of social cohesion “THALIA 2021-2027” co-funded by the European Union, through the Research and Innovation Foundation in Cyprus [Pr. no. EXCELLENCE/0524/0568]. The content reflects the views of the author(s) only. The European Commission and the Managing Authority of THALIA 2021–2027 cannot be held responsible for any use which may be made of the information contained therein.