FB405 – Trust & Ethics in Financial Services
Master of Science in Financial Services
Core Course
FB405 – Trust & Ethics in Financial Services
Course Unit Code: FB405
Type Of Unit: Core
Level of Course Unit: Second cycle
Year of Study: First/second year
Semester: On demand
Number of ECTS Credits: 6
Class Contact Hours: 28
Mode of Delivery
Face to Face
Prerequisites
None
Course Objectives
The objective of this course is to get the participants to appreciate the strategic importance of trust and ethics in the provision of financial services and to enable them to conduct their business in such a way as to inspires trust and to resolve ethical dilemmas in a manner that builds trust among the stakeholders
Learning Outcomes
CILO 1 – Fully appreciate the value of trust in the provision of financial services
CILO 2 – Inspire trust to the clients of financial services
CILO 3 – Recognize ethical dilemmas in the supply of financial services
CILO 4 – Analyze ethical dilemmas in the provision of financial services and resolve them in a morally defensible way that builds trust
CILO 5 – Specify the organization’s core values
CILO 6 – Construct and implement a Code of Conduct/ Ethics and use it as a management tool for the organization
Course Content
Course Features
Planned learning activities and teaching methods
Lectures; in-class discussion and debates; in-class exercises; problem sets;teaching experiments; team work; video case studies.
Assessment methods and criteria
20% Participation
80% Final exam
Language of Instruction
English
Work Placement(s)
Not applicable
Readings
Recommended or required reading
1. Ronald F. Duska, Ethics for the Financial Services Professional Paperback –January 1, 2008
2. Ray Kinsella,Ethics in Financial Services: Regulation and Corporate Governance [Paperback], 2005
3. David T. Llewellyn, (2005) “Trust and confidence in financial services: a strategic challenge”,Journal of Financial Regulation and Compliance, Vol.13 Iss: 4, pp.333 – Standards of Practice Handbook, 10th Edition, February 4, 2011, CFA Institute The Financial Crisis and the Collapse of Ethical Behavior, Greycourt White Paper No. 44
6. Katherine Tyler, Edmund Stanley, (2007) “The role of trust in financial services
business
7. Christine T Ennew, Neil Riley, and Nigel Waite, Trust and Trustworthiness in the
Financial Services Sector: A Benchmarking Case Study www.nottingham.ac.uk/business/forum/documents/…/paper98.pdf
8. Ethics and the Financial Crisis, 2009 Edelman Trust Barometer Edelman – 2013 Edelman
9. Becca Lipman, The Value of Trust: Q2 Financial Services TRust Index www.wallstreetandtech.com/financial…trust…financial-services/2.. .July 2013
10. Anne Federwisch, Ethical Issues in the Financial Services Industry
http://www.scu.edu/ethics/practicing/focusareas/business/financial
11. Julia Black and Karen Anderson, Creating an ethical framework for the financial services
industry, LSE, January 2013,
12. Jelena Božović, Business Ethics in Banking, Economics and Organization Vol. 4, No 2, 2007, pp. 173 – 182
13. Wood G and M Rimmer “Codes of Ethics: What Are They Really and What Should They Be?”International Journal of Value-Based Management,Volume 16, Number 2,
English (UK) 
Ελληνικά